Returns
Clip-ons are a fit product. If the clip doesn’t seat securely on your frames, that’s a fair reason to send it back. You shouldn’t be stuck with an accessory that won’t stay on.
The short version
- 30 days from delivery to start a return.
- Item must be unused and in its original packaging.
- Refund to the original payment method once the return is received and checked.
- Return shipping is on you unless the item arrived damaged, faulty or wrong, in which case it’s on us.
How to return
- 01
Message us within 30 days
Use the contact page with your order number and a short note on what didn’t work. Usually that is the clip being too wide, too narrow, or not gripping the rim.
- 02
Keep the item unused
Trying the clip on your glasses is fine and expected. Scratched lenses, bent clips or missing packaging mean we may not be able to accept the return.
- 03
Send it back
We’ll confirm the return address in writing before you ship. Don’t send anything back before you have that confirmation.
- 04
Refund
Once the return arrives and is checked, we refund to the original payment method. Banks typically take a further 3 to 10 business days to show it.
Damaged or faulty on arrival
Send us a photo within 14 days of delivery. We’ll replace it or refund it in full, including return shipping, and we won’t ask you to pay to fix our mistake.
What we can’t accept
Clip-ons that have been worn outdoors and scratched, clips that have been bent or forced onto rimless frames, and returns started more than 30 days after delivery. Checking sizing first is the easiest way to avoid all of this: see the sizing guide.
Questions before you buy or before you send something back? Use the contact page. We’d rather answer a sizing question than process a return.